Product Support
When a specialist chemical company supplies products to the mining industry, it's essential to accompany these products with comprehensive product support services. These services enhance customer satisfaction, ensure proper usage, and promote the efficacy and safety of chemical products.
Some of the key product support services that OptiMet Africa offer includes providing expert advice on the optimal use of chemical products specific to the mining process, including formulation adjustments and concentration levels. We work with mining engineers and operational staff to optimise chemical applications to enhance productivity and reduce costs and conduct training sessions for mine personnel on the safe and effective handling of chemical products, including proper application techniques and safety protocols.
OptiMet Africa assists in evaluating potential risks associated with chemical usage, including toxicological assessments and environmental impacts and can provide guidance on local and international regulations related to chemical handling, storage, and disposal, ensuring that mines comply with the applicable legal requirements. Working closely with our customers we develop customised chemical solutions addressing specific challenges faced by the mine, such as with solvent extraction processes, mineral precipitation or flotation. Pilot tests of new chemicals or formulations on-site are conducted to evaluate performance before full- scale implementation and channels for feedback are established to continuously improve product offerings based on customer experiences and suggestions. Troubleshooting assistance is provided for rapid response support for any issues that arise during the use of chemical products.
OptiMet Africa offers advice on sustainable chemical use, waste minimisation, and environmentally friendly alternatives and can assist in evaluating the ecological impact of chemical use and suggest ways to mitigate any negative effects. Offering a robust suite of product support services ensures that OptiMet Africa not only sells products but also establishes long-term, productive relationships with mining customers. By enhancing operational efficiency, maintaining safety standards, and addressing specific needs, these services can significantly impact the overall performance and sustainability of mining projects.